Refund policy
Here is a clean, professional standard return & refund policy template you can paste into your Shopify store and edit if needed.
Return & Refund Policy
Last Updated: 02/17/2026
Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our policy below.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order number or receipt) is required.
To start a return, contact us at:
If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items- Please inspect your order upon receipt.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us within 7 days of delivery at contact@tinokim.com with clear photos of the issue. We will evaluate the situation and resolve it as quickly as possible.
Non-Returnable Items- We do not accept returns for:
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Change of mind
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Incorrect address provided by the customer
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Minor variations in color or design due to screen differences
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Sale items or gift cards.
Refinds- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
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Refunds will be issued to your original payment method.
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Please allow 5–10 business days for your bank or credit card company to process the refund.
Shipping costs are non-refundable unless the item was damaged or incorrect.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this time, orders may already be processed and cannot be canceled.
To request cancellation, email contact@tinokim.com as soon as possible.
Contact Us- For any questions about returns or refunds, please contact our customer service team at: